Forms and Neurodivergence: The Need for a More Inclusive Approach
In a world that’s increasingly bureaucratic, the reliance on forms as a primary means of gathering information has become ubiquitous. From medical histories to support applications, forms are the go-to method for data collection. However, for neurodivergent individuals, this reliance poses significant challenges, often exacerbating issues related to executive function and compounding trauma. As we move into an era of technological advancement, there’s a pressing need to reconsider our approach and leverage tools like AI and human conversation to create a more inclusive system.
The Executive Function Challenge
Neurodivergent individuals, especially those with conditions like ADHD and ASD, often face challenges related to executive function. Executive function encompasses a range of cognitive processes, including planning, working memory, attention, and problem-solving. Filling out forms requires a high degree of these skills:
1. Organisation: Forms often require information to be presented in a specific order, requiring individuals to sift through personal records or memories.
2. Attention to Detail: Missing a single checkbox or detail can lead to delays or even rejection of applications.
3. Task Initiation: Starting the process of filling out a form can be daunting, especially if it’s lengthy or complex.
Compounded Trauma from Repetition
For neurodivergent individuals, accessing basic support often means navigating a maze of paperwork. The repetitive nature of these forms can lead to:
1. Increased Anxiety: The fear of making mistakes and the potential consequences can be overwhelming.
2. Feelings of Inadequacy: Constantly having to prove one’s condition or need for support can lead to feelings of being “less than” or “deficient.”
3. Re-traumatisation: Continually revisiting traumatic or challenging experiences to provide detailed accounts can be emotionally taxing.
A New Approach: AI and Human Conversation
With advancements in technology, there’s an opportunity to revolutionise the way we gather information:
1. AI-Powered Chats: Instead of static forms, AI chatbots can guide individuals through a dynamic conversation, adjusting questions based on previous answers and ensuring all necessary information is gathered efficiently.
2. Human Conversations: For more complex or sensitive topics, human operators can engage in real-time chats or calls, ensuring the individual feels heard and understood.
3. Hybrid Approaches: Combining AI with human oversight can ensure efficiency while maintaining a personal touch.
Conclusion
As society strives for inclusivity, it’s crucial to recognise the unintentional barriers we place before neurodivergent individuals. By moving away from traditional forms and embracing technology and human connection, we can create a system that’s not only efficient but also compassionate and understanding.
If you found this article insightful, please share it to raise awareness about the challenges neurodivergent individuals face and the potential solutions at our fingertips.
